The inbound contact center your operation demands.
Without the enterprise price tag.
Sophisticated IVR, smart queues, real-time supervision and optional AI Voice — all in one cloud platform. From 3 to 200 agents, operational in 24h, no hardware, no months-long implementations.
What an outdated phone system costs you every day.
Physical PBXs, rigid IVR and lack of real-time visibility cost money, customers and team morale — even if it doesn't show up in the accounts yet.
Scaling costs money and time you don't have
In a physical PBX, adding extensions requires hardware, licenses and IT. In the cloud, new agents go online in minutes — with zero infrastructure cost.
Rigid IVR that frustrates customers
Fixed DTMF menus that don't understand the customer. With AI Voice, the customer speaks naturally — intent is recognized and routed without menus.
You discover SLA breach after the complaint
The supervisor only knows there was a breach when the customer is gone. The wallboard shows the alert before it happens — there's still time to act.
Every abandoned call is lost revenue
Without a callback list, abandoned calls disappear. The system identifies them automatically, with timestamp and number, ready for the agent to call back.
No customer context when answering
The agent answers without knowing who the customer is or their history. With call pop-up and integrated CRM, context appears before saying hello.
Inaccessible or non-existent recordings
Without systematic recording, complaints lack proof, training lacks examples, and quality lacks data. Everything recorded, searchable and transcribed.
Everything a contact center operation needs.
Every feature designed for serious operations — whether a team of 4 agents or a 100-seat contact center.
Multi-level IVR
Advanced DTMF menus with conditional logic, schedules, routing by queue, agent or skill.
→ Routes to the right agent first time
IncludedSmart Queues
Round-robin, least-busy, by skill or customer priority. Automatic overflow, position announcement and estimated wait time.
→ Reduces abandonment and average wait time
IncludedSLA & Monitoring
SLA definition per queue, automatic alerts before breach, daily and weekly reports by agent, queue and channel.
→ Alerts before breach, not after
IncludedRecording + Transcription
100% of calls recorded automatically. Searchable automatic transcription. Export for audit or training.
→ Proof for complaints, data for training
IncludedDisposition & Notes
Configurable disposition codes, notes during and after calls, custom fields per contact type.
IncludedCallbacks & Returns
Abandoned calls automatically identified and listed for callback. Scheduled callback with preferred date/time.
→ Recovers customers who hung up waiting
IncludedBreak Control
Configurable break types (lunch, training, admin). Real-time monitoring per agent.
→ Eliminates unauthorized breaks
IncludedWhatsApp + Email
Optional messaging channels integrated in the same platform. Agents manage voice and messages in a single workspace.
OptionalThe customer speaks. The IVR understands. Routes or responds.
Unlike traditional IVRs with rigid DTMF menus, AI Voice recognizes customer intent in natural language — and decides to route to the right agent or respond autonomously.
Intent-based routing
The customer says "I want to talk about my invoice" — the system recognizes the intent and routes directly to the billing queue, no menus.
Paid moduleAutonomous response with LLM + RAG
For frequent questions, AI Voice responds directly by consulting the knowledge base — without consuming agent time.
Paid moduleAPI/Webhook for external systems
The IVR queries your ERP or CRM in real-time — checks order status, account, or any data — and responds or routes based on the result.
Paid moduleReal-time supervision. Quality analyzed by AI.
The supervisor sees everything happening now. The QA module analyzes what happened — automatically.
Real-time wallboard
KPIs by the second: calls in progress, waiting, abandoned, SLA per queue, each agent's status.
IncludedActive listening & whisper
The supervisor listens to live calls without the customer knowing. Whisper mode to guide the agent in real-time.
IncludedBreak control & adherence
Configurable break types. Excessive break alerts. Schedule adherence report per agent.
IncludedQA Module — Automatic analysis
AI analyzes recordings: sentiment, script compliance, forbidden words, missed opportunities. Automatic score.
OptionalConnects to what you already use. Or use the included CRM.
Native integration with leading CRMs. For those without a CRM, includes a native CRM with task queues and interaction history.
Native CRM — included at no extra cost
For teams that don't have a CRM or want a simple, integrated solution.
Complete contact card
History of all interactions (calls, emails, WhatsApp), notes, custom fields and documents.
Task queues & next action
Contact list to call, tasks with deadlines and priority, suggested next action.
Automatic call pop-up
When a call arrives, automatically opens the customer card — the agent sees who it is and the history.
Enterprise sophistication. Budget-friendly price.
No setup costs, no minimum contracts, no servers to manage.
Additional modules (AI Voice, QA, Omnichannel) priced on consultation
What's included that others charge extra for
Genesys, Talkdesk and Go Contact have comparable features — at much higher prices and complexity.
Everything you need to know.
See the platform live with your real use case.
In 45 minutes we show you what you're losing today on every unanswered call.
We set up a demo with your contact center's typical structure — from 4 to 100 agents.
Fill out the form and a specialist will contact you to understand your operation's needs.